Returns & Exchanges

Returns & Exchanges

If you would like to return an item, we’re here to assist! Follow these guidelines for a smooth return process, and refer to our Returns Policy for full details.

How to Return Your Item

• Return Shipping: Please send returns via a tracked delivery service, as we can only process items we receive.
• Eligible Items: Once received, you can choose an exchange or refund. Please note that return postage costs are the responsibility of the buyer.
• Condition of Items: Returned items must be unworn, unwashed, and in original condition with tags attached.

Important Steps

1. Complete the Returns Form: Download and complete the returns form below, and include it in your package. We cannot process returns or exchanges without this form.
2. Secure Packaging: Package your items securely and address the parcel to the returns address on the form.

Additional Terms & Conditions

• For full terms and additional requirements, please see our Returns Policy. Key points include:
  • Items must be in original, pristine condition, with no signs of wear or exposure to fragrances, makeup, or smoke.
  • Return postage is at the customer’s cost/risk, and all items should be sent via tracked mail.
  • Personalized products and gift boxes are non-refundable.
  • Returns can take up to 30 days to process from the date of receipt and quality check.

Thank you for following these guidelines. For any questions, feel free to reach us at Hello@eu-dumont.com.

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Click below to download form.